Can I Change The Date Or Time Of My Ticket?

Modified on Tue, 27 Sep 2022 at 12:59 PM

You may change your ticket to a different date or time for the same event type as long as there is availability still remaining. 

You may not transfer your tickets to a different event type. For example, a Fear Columbus season ticket cannot be transferred to Blackout or Krampus. You may move your date to any other date during the same season.

All ticket changes MUST be done online through our ticketing portal. We can not change tickets over the phone or via an email request.

Step 1) Create an account or log in to your account with the email address and password that you used when you created your account. 

Online Ticketing Portal

  • Check out this tutorial if you need help creating an account.
  • Check out this tutorial if you need help logging in to your account.

Step 2) Take a look at your account screen and note the Settings Wheel on the right side. Select the drop-down menu. If you are able to change your reservations, there will be an option called "Change Order." If this option does not exist, please email for assistance. 

Step 3) Select the "Change Order" option and you will be taken to another page that looks like this:

Step 4) You can either choose Change Entry Time or Switch To a Different Date. From there, you will proceed through the changes. Here is an example of the screens you will see as you are making your changes.

And you're done! Your tickets will automatically update with the new information. You can find them by selecting Print Ticket(s) or in the Order Details choice in the drop-down menu.

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